Find My Horses Presents: Inspired Silver - Horse Themed Jewelry
FREQUENTLY ASKED QUESTIONS
Q. Are your items real silver?
A. Yes, our items are .925 sterling silver with a rhodium finish unless otherwise noted on the product description.
Q. Are your Classic Braided Bracelets considered Official Medical Alert items?
A. No, these bracelets are not meant for non-stop wear. They are considered fashion jewelry and therefore can not be an official medical alert symbol.
Q. What is Sterling Silver?
A. Silver is a precious metal and, much like gold, is too fine to be utilized in a 100% pure form. To make it durable enough for use in jewelry, pure silver, which has a .999 fineness (99.9%), is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is .925 sterling silver (92.5%). This alloy is strong enough to be used in jewelry.
Q. What is Rhodium and Rhodium finish?
A. Rhodium is a metal that is a member of the platinum family. In its natural state Rhodium is found to be liquid, not solid like platinum. In its liquid state Rhodium can be applied to gold, sterling silver, base metals or other alloys to give it the shiny white surface of platinum but at a fraction of the cost. The rhodium coats the silver to enhance shine and durability. This metal top layer is usually applied using a process known as electroplating.
Q. What are the stones made of?
A. Inspired Silver uses only the most brilliant cubic zirconia to maximize your sparkle.
Q. What is Vermeil?
A. Vermeil is essentially .925 sterling silver layered with gold. While standard plating is a mere 2 millionths of an inch of gold over the base metal, vermeil boasts a coating 50 times that thickness, coming in at 100 millionths of an inch over sterling silver. The result is long life gold jewelry with the exact same shine and richness of real 14 karat gold that won't wear down as regular plated gold jewelry does. To care for your gold vermeil jewelry, never machine polish or use any chemicals such as silver or gold cleaner. A simple polishing cloth is all you need to keep your jewelry looking beautiful!
Q. What is Tungsten?
A. Tungsten is a corrosion-resistant white metal that is extracted from a mineral known as wolframite. It is the most wear-resistant metal available. It will not bend, but in the event of an emergency, can be removed by medical professionals.
Q. How do I clean my Inspired Silver jewelry?
A. We recommend using a silver polishing cloth. We do NOT recommend cleaning the items with liquid sterling silver cleaner or silver polish. If the items are exposed to these cleaning products, the rhodium finish will be damaged.
Q. Are the watches from Inspired Silver waterproof?
A. Our watches are not waterproof, but some are water resistant.
Q. Can I wear my item while washing my hands (In the shower, etc.)?
A. Yes, you may wear the item while coming in contact with water, but we do not suggest it. Soaps and lotions can cause build up on the stones reducing brilliance. Also, common household chemicals such as anti-bacterial soap can cause the Rhodium finish to be worn away. A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home.
Q. Will these rings turn my finger green?
A. No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to “turn green” from silver or gold jewelry, especially when the weather is warm and humid. This “green finger effect” may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable may react with your body chemistry, causing a harmless green or black discoloration on the skin. The rhodium plating that can be found on many of our pieces serves not only to make the jewelry look beautiful but also acts as a defensive layer, preventing this reaction from happening. Another reason for skin discoloration may be the use of lotions, soaps or chemicals that come in contact with your skin on an everyday basis (i.e.: antibacterial soap and household cleaning supplies). A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home.
Q. What do I do if I received my items damaged?
A. We're sorry to hear about your issue with the item that you ordered. We do our very best to provide our customers with beautiful, quality products that they'll enjoy. While we do thoroughly inspect our items before shipping, it has been found on rare occasions that, during transport in rough conditions, stones can be lost and items may be damaged. If you receive an item that is missing a stone or has been damaged in some other way, please contact our friendly customer service department immediately between the hours of 9:00-5:00 PST at 1-866-547-4583. For more information, please read Return Information.
NOTE - DAMAGED ITEMS MUST BE REPORTED TO US WITHIN 72 HOURS OF PACKAGE DELIVERY
Q. Can I have a ring sized?
A. We do not recommend sizing the item because the heat that it takes to size the item could possibly alter the quality of the cubic zirconia. If you do decide to have your ring sized by a professional jeweler, once the ring has been altered it cannot be returned for a refund or exchange.